How the VeriTrade Rating System Works

The scheme gives our members a rating from 5 to 0 which is displayed on their VeriTrade profile page enabling you to make more informed choice when selecting a contractor or supplier.

  • 5 – Very good
  • 4 – Good
  • 3 – Generally satisfactory
  • 2 – Improvement is necessary
  • 1 – Major improvement is necessary
  • 0 – Urgent improvement is required
Rating System

What The Rating Covers

Ratings are taken following the completion of a job or a purchase of a product from the paying member. It is the responsibility of the business to comply with VeriTrade rating scheme at all times.

For contractors this includes:

  • Adherence to health and safety policies
  • Staff conduct and welfare
  • Goods and materials policy
  • Delivering on your promises
  • Value for money

For suppliers this includes:

  • Quality of training and support
  • Staff conduct and knowledge
  • Availability of products and services
  • Delivering on your promises
  • Value for money

Understanding Ratings

The rating shows how well the business is doing overall, based on feedback collated following the completion of a project or purchase of a product or service. The ratings can be found on the relevant members profile page.
The rating displayed on the members profile page will also show the date of the latest and historical results.

A member of the VeriTrade team can also carry out an independent check on any of our members who are subject to our rating scheme, we will check the following three elements:

  • Quality of work be carried out before, during or after the project is completed
  • Validation of products/materials being used on the project
  • Business adherence to their listed accreditation’s

Exemptions

Both Construction and Manufacturers listed on VeriTrade are exempt from receiving rating from our members.

The Rating Scale

The rating displayed on a members profile are taken on completion of a job or purchase then are rated on a scale:

  • 5 is top of the scale, this means the standards are very good and the business is demonstrating the values that VeriTrade requires from all of its members.
  • 0 is at the bottom of the scale, this means urgent improvement is necessary.

To get the top rating, businesses must do well in all five elements which are referenced above. If the top rating is not given, we will ask the sender of the rating to expand on the reasons to help aid business improvements.

Finding a Rating

Browse our members ratings by viewing their profile page.

Asking a member of the members staff what their latest VeriTrade rating is a fantastic way of understanding the businesses commitment to service.

We ask our members to share all feedback results during meetings, staff reviews or any other form of business practices.

Putting your current rating on show within the work place such as communications boards and email is a good mechanic for businesses to drive engagement and celebrate success.

Businesses With Poor Ratings

Businesses which are given low ratings must make urgent or major improvements.

If your rating is low you can contact a member of our team who can advise and connect you with other members who may be able to support business improvements.

In the case where a member continually receives poor ratings or is in breach of health and safety VeriTrade reserves the right to suspend or cancel membership.